Datacenter Setup & Virtualization Build Modern, Resilient, and Agile Infrastructure
Overview
Your users rely on secure, high-performing devices and uninterrupted access to business-critical applications. VelimorIt’s End-User Managed Services extend your IT team’s reach with comprehensive support for desktops, laptops, mobile devices, and collaboration tools — whether in-office, remote, or hybrid.
We ensure every user is productive, every endpoint is secure, and every ticket is resolved with speed and care.
What We Offer ?
Service Desk (L1-L3 Support)
- 24×7 Help Desk with remote assistance
- Multi-channel ticketing (email, call, chat)
- SLA-backed incident resolution
- Tiered escalation model and ITIL workflows
Device-as-a-Service (DaaS)
- Procurement, provisioning, and imaging
- Lifecycle asset tracking and refresh
- Hardware warranty and vendor coordination
- Remote management and endpoint analytics
Endpoint Management
- Unified Endpoint Management (UEM) tools
- Patch, antivirus, encryption, and backup
- Compliance monitoring and audit reporting
- Secure onboarding and offboarding workflows
End-User Analytics
- Proactive monitoring of user experience
- Software usage reports
- Downtime and performance trend analysis
- Optimization recommendations
Field Support
- Onsite IT support in major cities or via partner dispatch
- Kiosk and smart device troubleshooting
- VIP or executive support plans
Business Outcomes
Preparing For Your Future
Why VelimorIt
- Experience supporting 10,000+ endpoints across industries
- Certified in Microsoft, ITIL, ServiceNow, and UEM platforms
- Flexible models: fully managed, co-managed, or onsite hybrid
- Integrated with your ITSM platform or provided as a turnkey solution